Troubleshooting

Some common issues and troubleshooting steps for Ajax Search Pro for WordPress

Here you will find some issues and related solution to them.

I have updated the plugin but it's not working anymore. What to do?

Go to chapter 1. - Important update notes

The style (CSS) is not changing after saving the settings

That is always caused by cache. Modern cache plugins and CDNs are very effective and will hold their states as long as possible. Make sure to clear all layers of cache: browser, page, asset, CDN, Cloudflare etc.. that will resolve the proble.

When I type in something, the search wheel is spinning, but nothing happens and a message is shown

Please read through this documentation.

I get no results for some common words, why?

The search logic is probably not set correctly. Please check the search logic documentation.

If you suddenly get no results whatsoever, then make sure to disable the filters and exclusions - those are the most likely causes of missing results.

I want more accurate results

You have to change the search logic to your needs accordingly.

The response data is missing from the ajax request error message

Check this troubleshooting tutorial.