Troubleshooting

Here you will find some issues and related solution to them.
I have updated the plugin but it's not working anymore. What to do?
Go to chapter 1. - Important update notes​
The style (CSS) is not changing after saving, what to do?
Please go through this knowledgebase article​
Some of the style (CSS) is not changing after saving, what to do?
Try to increase the CSS compatibility level. This knowledge base article will tell you how.
Some elements look different (weird margins, paddings, width, etc..), what to do?
Try to increase the CSS compatibility level. This knowledge base article will tell you how.
When I type in something, the search wheel is spinning, but nothing happens. Why?
Please read through this article.
I get no results for some common words, why?
Most likely fulltext search is activated. Read through this article on how to disable it.
I want more accurate results
You have to change the search logic to your needs accordingly.
No images are displaying at all, why?
Please read this knowledge base article.
Some images are missing from the results, why?
The images might be within a shortcode in your content. Turn on the Execute shortcode when looking for images in content? option on the General Options -> Behavior panel: https://i.imgur.com/kOWok4G.png?5d69a6​
Related knowledge base article: Some images are not picked up from the content​
The response data is missing from the ajax request error message
Check this troubleshooting tutorial.
Uninstallation & Reset
Styling issues
Last modified 1yr ago