> For the complete documentation index, see [llms.txt](https://documentation.ajaxsearchpro.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.ajaxsearchpro.com/troubleshooting.md).

# Troubleshooting

Some common issues and troubleshooting steps for Ajax Search Pro for WordPress

Here you will find some issues and related solution to them.

## I have updated the plugin but it's not working anymore. What to do?

Go to chapter 1. - [Important update notes](/plugin-updates.md)

## The style (CSS) is not changing after saving the settings

That is always caused by **cache**. Modern cache plugins and CDNs are very effective and will hold their states as long as possible. Make sure to clear all layers of cache: **browser, page, asset, CDN, Cloudflare** etc.. that will resolve the proble.

## When I type in something, the search wheel is spinning, but nothing happens and a message is shown

Please read through [this documentation](/troubleshooting/the-response-data-is-missing-from-the-ajax-request-error-message.md).

## I get no results for some common words, why?

The search logic is probably not set correctly. Please check the [search logic](/behavior/search-logic.md) documentation.

If you suddenly get no results whatsoever, then make sure to disable the [filters](/frontend-search-settings.md) and [exclusions](/advanced-options/excluding-and-including-results.md) - those are the most likely causes of missing results.

## I want more accurate results

You have to change the [search logic](/behavior/search-logic/search-logics-explained.md) to your needs accordingly.

## The response data is missing from the ajax request error message

Check this [troubleshooting tutorial](/troubleshooting/the-response-data-is-missing-from-the-ajax-request-error-message.md).


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://documentation.ajaxsearchpro.com/troubleshooting.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
